Frequently Asked Questions

How do I place an order?

  • Online, click on "Create Account" at the top of this window if you have not previously registered.

  • By Phone at 1-800-231-4051, from 8am to 5pm CT.  If you know your contact's direct extension, enter it immediately upon calling --- no need to listen to the rest of the greeting.  Otherwise, press 1 for Sales or 4 for Customer Service.

  • By Fax at 1-800-329-9312. Please write your name and phone number on the fax so we can call to confirm the receipt of your fax.

  • Our preferred manner of receiving customer payments is ACH. To establish ACH payments please contact us at credit@highlineaftermarket.com. Our standard payment terms for customers who qualify for credit terms are 1% 10 days / Net 30. Cash on Delivery (COD) may pay by either ACH, check or credit card. Customers that choose to pay by Credit Card will be charged a 2.25% convenience fee. It is our policy to not accept credit cards for customers who have payment terms unless payment is submitted at the time of order. A $30 charge will be applied to all returned checks.
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Do I have to speak with a specific person when I call?

  • The choice is always yours. You can ask for the specific Team Member assigned to your account. If they are on the phone, ask to go into their voice mail and leave them your own message OR you can have the person on the line assist you immediately.
 
  • Individual Team Members appreciate, and are flattered by, your loyalty in asking specifically for them. But the Highline Warren Team is just that – a team. Everyone not only works together to assist all customers, but are compensated together as well. There is no “lost money” for your primary contact if another Team Member takes your order.
 

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What is minimum order?

  • $250
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What is minimum order to qualify for prepaid freight?

  • $750
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When do I need to place an order for same-day shipping?

  • Orders placed with Highline Warren by 11 AM CT will ship the same day in most cases.

  • If you can place your order on Sunday (by fax, online ordering, or e-mail) your order will be imported into our system first thing Monday morning, ensuring it will be shipped to you that the same day. The bottom line is the earlier in the day we get your order, the sooner it will be processed.
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If one of my managers places an order, can I approve it before it ships?

  • With our convenient order approval system, you will automatically receive an email anytime an order is placed for your account.  Simply approve as is or let us know what you'd like to modify.  Once you approve the order, we will process it right away. Contact your salesperson to get started.
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How does my order ship?

  • FEDEX (parcel) or LTL based on the most economical and efficient shipping manner.
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Where does my order ship from?

  • Your order ships from the Distribution Center closest to you. If we are out-of-stock of an item(s) in the one closest to you, the item(s) will likely ship from the next closest Distribution Center.
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When can I expect to receive my order?

  • Most of the country receives orders in 1-2 days from our strategically located Distribution Centers.
  • Saturday, Sunday or national holidays do not count as delivery days

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Still have questions? Contact Customer Service